App / Clinical companion

A companion app a clinician and a seventy-year-old can share.

The clinic had a portal nobody opened. We built a phone app the care team could actually put in a patient’s hand, with a screen reader on from day one.

74%Week-4 adherence

AAWCAG 2.2

4.7App store rating

Clinician in a white coat holding a phone in both hands — The approval test: if the attending will not demo it, it does not ship. Photo: Unsplash / open license.

The brief

What they hired us to fix.

A clinical group with a web portal that failed anyone over sixty and anyone using VoiceOver. Adherence at week four was 31%. They wanted a phone app. They needed something a nurse could teach in two minutes.

What shipped

The actual work.

React Native app for iOS and Android, one design system, large type as the default.
Daily check-in, medication list and a single message thread to the care team.
WCAG 2.2 AA audit before TestFlight, not after the reviews came in.
Clinician dashboard that does not dump a spreadsheet into a tablet.
On-ward training session. If a nurse could not demo it, we changed the screen.

Surgical team looking down into camera around an operating light — The group that signed off every screen. Accessibility was a clinical requirement, not a ticket.

What changed

Week-four adherence more than doubled.

74% of patients were still opening the app at week four. The store rating sat at 4.7. The portal is still there for billing. Nobody uses it for care.

“I can hand a phone to someone after a consult and they find the next appointment. That is the brief.”

Dr. Priya Raman
Clinical lead, Lumen Health

Photography on this page is from Unsplash, used under the Unsplash License. The brands and numbers describe studio case studies, not the photographers.